Terms & Conditions

All reservations are pending until the credit card entered has been validated and processed for the deposit due at the time of booking.

Prices and Taxes...the occupancy tax collected is 14.45% which includes the state tax 5.7%, the local town tax 6% and the Cape and Islands Water Protection Fund Tax 2.75%
Payment and Terms at Check-in/Check-out...all reservation fees and taxes are collected at the time of booking and refunded to the credit card used for the booking if the reservation is cancelled within the grace period listed in the cancellation policy.
Traveling with Minors Policy
At Frederick William House, we welcome families and guests traveling with children. To ensure a safe and pleasant experience for all guests, we kindly ask that you review and comply with the following policies when traveling with minors:
1. Supervision Required: All minors (under the age of 18) must be accompanied by a parent or legal guardian at all times while on the property. Unaccompanied minors are not permitted to check in, stay, or remain on the premises without adult supervision.
2. Adult Responsibility:The registered adult guest assumes full responsibility and liability for the conduct, safety, and supervision of any minors in their party throughout the duration of the stay. This includes responsibility for any damages or disturbances caused by minors.
3. Age Restrictions for Booking: Guests must be at least 18 years old to reserve and check in to a room, in accordance with our property standards and under the hotel’s right to establish reasonable occupancy rules as permitted by M.G.L. Chapter 140, Section 6.
4. Safety Guidelines:For the safety of all children on-site, we ask that guardians ensure minors do not run, climb, or play unattended on staircases, near driveways, or in any common areas. Use of hotel-provided bicycles or equipment is at the discretion and supervision of the parent/guardian, and at their own risk.
5. Quiet Hours:Families are asked to observe quiet hours between 10:00 PM and 8:00 AM to respect the experience of other guests.
We appreciate your cooperation in helping make Frederick William House a welcoming and safe environment for guests of all ages.
Accessibility or Special Needs...Accessibility Policy
Frederick William House is committed to providing a welcoming and inclusive environment for all guests, including those with disabilities or special needs. While our historic property offers a unique and charming experience, we recognize that some architectural limitations may affect accessibility for guests with mobility impairments.
Property Access

Special Needs & Requests

Website Accessibility
We are actively working to ensure our website is accessible and usable for all visitors, including those who use screen readers and other assistive technology, in compliance with the Web Content Accessibility Guidelines (WCAG 2.1) and Massachusetts Digital Accessibility Standards.
Guest Support
If you or someone in your party requires special assistance during your stay, please contact us in advance so we can do our best to accommodate your needs. We are committed to offering personalized service and doing everything within reason to make your stay comfortable.
- Our main guest accommodations are located in a historic building that may present challenges for individuals with limited mobility, including stairs and narrow entryways.
- At this time, we do not have an elevator, and not all rooms are wheelchair accessible. Guests with mobility concerns are encouraged to contact us prior to booking so we can discuss specific needs and recommend the most suitable accommodations.
- We make every reasonable effort to accommodate guests with special needs, including:
  - Ground-floor rooms (based on availability)
  - Assistance with luggage
  - Early check-in or late check-out when needed for medical or mobility reasons
- Service animals, as defined under the ADA, are always welcome. Emotional support animals must be approved in advance.
Parking Policy
Frederick William House is pleased to offer complimentary on-site parking for registered guests.
Important Notice of Liability:
While we make every effort to maintain a safe and well-lit parking area, Frederick William House assumes no responsibility or liability for any loss, theft, or damage to vehicles or their contents while parked on the property.
By parking a vehicle on-site, guests acknowledge and agree that:

In accordance with Massachusetts General Laws Chapter 93, Section 114, which allows for reasonable disclaimers of liability in hospitality settings, this policy serves as notice that Frederick William House is not an insurer of guest property left in or on vehicles.
- Parking is at their own risk.
- The hotel is not responsible for any damage caused by weather, falling branches, other guests, third parties, or unforeseen events.
- The hotel does not accept liability for personal items left in vehicles
Hotel Events...can be booked directly through the hotel at +1(508)566-7582.
Venue & Event Booking Policy – Frederick William House
Frederick William House provides a warm and elegant setting for intimate gatherings and special occasions. To protect the peaceful atmosphere of our property and ensure the safety, comfort, and privacy of all guests, any event held on-site must be booked directly as a “venue rental.”
Events That Require Venue Booking:
The following types of events are not permitted under standard lodging reservations and must be arranged through our venue team:

Failure to properly book a venue for any of the above may result in immediate removal from the premises, cancellation of the reservation without refund, or additional charges for unauthorized use of the property.
Direct Booking Required Events must be arranged and approved directly through management by contacting us at:

This ensures:

Massachusetts Legal Notice:
As allowed under Massachusetts General Laws Chapter 93A (governing fair and transparent business practices), Frederick William House reserves the right to distinguish between standard guest use and commercial or semi-public events. Unauthorized use of the property for events may be treated as a violation of these terms and may result in legal or financial consequences.
- Elopements & vow renewals
- Celebration of life gatherings
- Private parties
- Graduation celebrations
- Photo shoots or stylized sessions
- Bridal brunches or showers
- Any gathering exceeding the registered occupancy of a single room standard booking
- 📞 508-566-7582
- 📧 [email protected]
- Compliance with local occupancy and noise regulations
- Adequate planning for parking and vendors
- Protection of common areas and grounds
- A high-quality experience for both event guests and overnight guests
Conduct & Dispute Resolution Policy... At Frederick William House, we strive to provide an exceptional guest experience and encourage open communication regarding any concerns or dissatisfaction. We welcome feedback provided in good faith and through proper review platform channels. However, we do not Attempts to resolve disputes through defamatory, slanderous, or extortive behavior, will not be tolerated.
Guests agree not to use online reviews, social media, or other public forums to threaten, coerce, or extort the business or its staff. This includes the posting or threatening of negative reviews in an attempt to receive unearned discounts, refunds, or other compensation.
Such conduct is considered unlawful under Massachusetts General Laws Chapter 265, Section 25, which defines criminal extortion as knowingly and maliciously threatening injury to reputation to obtain something of value. Furthermore, defamatory statements made with malicious intent may be actionable under Massachusetts common law and subject to civil liability.
We encourage all guests to bring any concerns directly to management so that we may address them promptly and professionally. Abuse of review platforms or social media to resolve private disputes may result in legal action to protect the reputation and integrity of our business. Any matters requiring formal resolution by the guest will be handled through arbitration. Frederick William House reserves the right to pursue legal action in appropriate circumstances, including but not limited to property damage, non-payment, or violation of terms. By staying at Frederick William House, guests agree to abide by this policy.
Privacy & Use of Personal Information Policy
We value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.
2. How We Use Your Information
Your information is used solely for the purposes of:

We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Security
We take reasonable steps to protect your personal data, both online and offline, in accordance with Massachusetts General Laws Chapter 93H. All payment transactions are processed through secure, PCI-compliant platforms, and access to guest information is limited to authorized personnel only.
4. Third-Party Vendors
If third-party vendors (e.g., payment processors, booking engines) are used in the course of providing our services, they are contractually required to safeguard your data and comply with all applicable laws and security standards.
5. Guest Rights
Guests may request to:
- 1. Information Collected...Personal information including, but not limited to:
- Name, address, email, and phone number
- Payment information (processed securely)
- Special accommodation requests
- Vehicle license plate (for on-site parking use)
- Emergency contact details, if voluntarily provided
- Processing reservations and payments
- Communicating about your stay or event
- Providing requested services (e.g., bike rentals, housekeeping preferences)
- Enhancing your guest experience
- Complying with legal or local regulations, if necessary
- Review the personal data we have on file
- Correct inaccuracies in their information
- Request deletion of their information where applicable by law
  - - Frederick William House respects the privacy of all our guests, and we are committed to protecting it. To best serve you throughout this website and in our loyalty program, you may be asked to provide a variety of information, such as name, mailing address, telephone number, email address, etc. This information will allow us to provide a personalized experience for each visitor to our hotels and in follow-up communications. This website does not collect, save, or store any personal information from visitors that simply browse this website, unless you voluntarily and intentionally provide it to us. We do not collect personal information without your knowledge or consent. Any personal information that is requested on our website is necessary in order to perform a particular service, such as requesting room blocks for special events or venues. In order to get details of event availability, you may choose to first complete the online form. During this process, guests are required to provide certain contact information. We use this information to create a guest profile of your previous and future stays at Frederick William House and other information for which you’ve expressed an interest. Such information enables us to provide a more personalized experience for our members upon your stay at a Frederick William House and in relevant follow-up communications. Frederick William House may inform you by email of our available services, products, specials, and promotions. You may opt in or out of receiving these materials at any time. Agents or contractors of Frederick William House and affiliates who have access to your personal information are required to keep the information confidential and not to use it for any purpose other than to carry out the services they are performing for Frederick William House. Frederick William House and affiliates will not sell or distribute any of your personal information to any outside organization for marketing or solicitation without your permission. Frederick William House is committed to the security of the data collected through any print mechanism or on this website, and will treat all information you provide us as confidential. A cookie is an electronic piece of data stored on the user’s computer stored by your browser and operating system that are tied to information about the user. Cookies can store a user’s ID and password, personalize home pages, or identify which parts of a site have recently been visited. We issue and use cookies to enhance your visit and the services we offer on our website, as well as to keep track of the areas on our website that interest our visitors, and in doing so, we can make improvements and updates to those areas that are most popular. You can choose whether to allow your browser to accept or deny cookies; choosing to deny cookies will still allow you to continue browsing the sites. Also, the choice to accept or deny a cookie is different from your choice to accept/deny email messages. Please be aware that third-party websites available through links on frederickwilliamhouse.com each have separate privacy and data collection practices. We have no control, responsibility, or liability for these third-party policies or actions. Frederick William House cannot ensure or warrant the security of any information you disclose online to third party sites. This website is subject to United States law. Frederick William House will disclose personally identifiable information without your permission when required by law or in good faith belief that such action is necessary to investigate or protect against harmful activities to guests, visitors, associates, or others, or to property (including this site).
Liability Policy – We take the safety, comfort, and well-being of our guests seriously. By staying at or visiting our property, guests acknowledge and accept the following terms regarding liability:
- 1. Personal Property Frederick William House is not responsible for the loss, theft, or damage of personal items brought onto the property. This includes:
  
  We encourage guests to secure valuables and lock vehicles at all times.
  2. Personal Injury Guests acknowledge that they are staying on the property at their own risk. Frederick William House is not liable for any injury, accident, or medical issue that may occur while on the premises, including but not limited to:
  
  Children must be supervised by a parent or legal guardian at all times.
  3. Use of Amenities...Use of any provided amenities (e.g., bicycles, fire pits, outdoor games, or shared spaces) is voluntary and at the guest’s own risk. Guests are expected to follow safety guidelines and exercise common sense. Misuse may result in injury for which Frederick William House assumes no responsibility.
  4. Weather & Acts of Nature & Acts of God...We are not liable for disruptions, cancellations, or damages caused by extreme weather, natural disasters, power outages, or other acts beyond our control or personal health complications that may interrupt travel.
  5. Massachusetts Legal Compliance...This liability disclaimer is provided in accordance with Massachusetts General Laws Chapter 231, Section 85, which permits businesses to limit liability for certain types of harm when guests are made aware of the risks and no gross negligence is involved.
  By staying at Frederick William House, guests agree to hold harmless the owners, staff, and affiliated personnel from liability for any injury, loss, or damage incurred during their visit, except where prohibited by law.
  - Items left in guest rooms, vehicles, common areas, or on the grounds
  - Personal belongings lost or damaged due to weather, other guests, or third parties
  - Slips, trips, or falls
  - Injuries sustained during use of bicycles or other amenities
  - Accidents involving uneven surfaces, natural terrain, or stairs, particularly in historic or outdoor areas
Force Majeure...Force Majeure Policy – Frederick William House shall not be held liable for failure to perform or fulfill any obligation under its lodging or venue rental agreements if such failure is caused by circumstances beyond its reasonable control.
This includes, but is not limited to:

Policy Terms:
In the event of a Force Majeure, Frederick William House reserves the right to:

Any pre-paid amounts may be transferred to a future stay or event date at the sole discretion of management. Refunds are not guaranteed under Force Majeure conditions.
Massachusetts Legal Reference:
This policy is in accordance with the common law doctrine of impossibility of performance and commercial frustration as recognized in Massachusetts contract law, and may also be supported by M.G.L. Chapter 106, Section 2-615 (Excuse by Failure of Presupposed Conditions).
- Acts of God (e.g., hurricanes, floods, blizzards, earthquakes)
- Governmental orders or restrictions (e.g., travel bans, building closures, public health emergencies)
- Fire, power outages, or utility disruptions
- Epidemics or pandemics
- War, terrorism, civil unrest, labor disputes, or strikes
- Delays or failures by third-party vendors or services
- Cancel or modify reservations or event agreements without penalty
- Offer credits or rebooking options (when possible), rather than monetary refunds
- Prioritize the health, safety, and legal obligations required during such an event
Third Party Rights Policy – Frederick William HouseThe terms and conditions of any reservation, event agreement, or service provided by Frederick William House apply solely to the registered guest(s) or contracting party and do not confer any rights or responsibilities upon third parties, whether individuals, vendors, or outside entities.
1. No Implied Rights for Third Parties
Only individuals listed on the reservation or official venue agreement are entitled to access the property, amenities, or services provided. No third party shall acquire any rights, benefits, or remedies under or in connection with your reservation.
2. Vendors, Visitors & Outside Services
Guests may not invite outside vendors, entertainers, planners, caterers, photographers, or other service providers onto the property without prior written approval. All third-party access is subject to our property’s rules and must be coordinated directly through Frederick William House management.
3. No Assignment or Transfer
Reservations, special offers, event bookings, or other contractual rights may not be transferred or assigned to another person, business, or organization without express permission.
4. Legal Reference
This policy is in line with Massachusetts contract principles and supported by the doctrine of privity of contract, which holds that only parties to an agreement have enforceable rights or obligations under it.
Waiver of Liability – Frederick William HouseBy entering the premises of Frederick William House, located at 594 Palmer Ave, Falmouth, MA, and/or participating in any activity or service provided by the property, guests voluntarily agree to the following Waiver of Liability:
1. Assumption of Risk
Guests understand that staying in a historic property and engaging in any on-site activities—such as walking the grounds, using bicycles, fire pits, or participating in private events—involves inherent risks. Guests voluntarily assume full responsibility for any injury, illness, damage, or loss that may occur during their stay, regardless of cause.
2. Release of Liability
To the fullest extent permitted by law, guests agree to release, waive, discharge, and hold harmless Frederick William House, its owners, agents, employees, and affiliates from any and all claims, liabilities, or demands arising from:

3. Minors
Parents or legal guardians assume full responsibility for any minors under their care and agree to this waiver on their behalf.
4. Binding Agreement
This waiver is binding upon all guests, invitees, heirs, successors, and assigns. It is enforceable under Massachusetts General Laws and in accordance with common law doctrines regarding voluntary assumption of risk and waiver of liability.
By confirming your reservation, entering the property, or participating in any activity offered by Frederick William House, you agree to the terms of this Waiver of Liability.
- Personal injury or accidents
- Property damage or theft
- Acts of nature or unforeseen circumstances
- Use or misuse of provided amenities or equipment
- Interactions with third-party vendors or services arranged independently by the guest
Severance...If any provision of this agreement, policy, or set of terms is found to be invalid, such provision shall be deemed severed from the remainder of the agreement. All remaining provisions shall remain in full force and effect and shall not be affected or impaired in any way. This clause applies to all policies, waivers, terms and conditions, and agreements issued by Frederick William House and is enforceable under Massachusetts contract law. Any matters requiring formal resolution by the guest will be handled through arbitration. Frederick William House reserves the right to pursue legal action in appropriate circumstances, including but not limited to property damage, non-payment, or violation of terms.